Field Force Automation

Field Force Automation of GE Energy offers with "ViryaNet G4" the leading workforce management system for the utility industry. FFA supports and optimizes the dispatching of mobile service units for operational tasks such as Service, Maintenance, Outage Management, Smart Meter management and others.

Being an integrated mobile workforce management system,  FFA offers powerful functionality: 

  • Optimization of scheduling and dispatching
  • Powerful integration with enterprise IT systems such as ERP, CRM, etc.
  • Integrated Workflow Engine
  • Web-based portal technology
  • Mobile Computing-Plattform

Benefit for the management

With the help of FFA Service Intgelligence, the available data can be evaluated for different criteria, like: 

  • Commercial aspects
  • Services performance
  • Clearance rates and
  • Costs-per-Product

 These Key Performance Indicators (KPI) can be displayed in dashboards or reports.

Benefit for the dispatchers

  • Simple determination of available staff
  • See the current position of your field engineers
  • dispatching of all needed equipment

Benefit for Field workers

  • Rapid determination of the position of the equipment, the availability of tools, spare parts and information
  • Efficient route planning
  • Straightforward change management of work orders

Product Information

Learn more about the new features in the product:

Field Force Automation

FFA by GE Energy

Version FFA 12